Williams Auto & Truck
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Review highlights
"I've used Williams from someone's referral. I've had to take my vehicle 3 times because of remanufactured part failure. On the third time he gave me a break on labor. My …"
"The elderly people who answer the phone cannot hear so you have to shout."
"They do excellent work at great prices ."
Overview
Categories
Auto repair shop
Directions
1926 W Main St
Louisville, KY, 40203
Phone number
Call: (502) 778-2576Website
N/A
Reviews
Aug 07, 2024
I have not had true mechanics look at my car since my uncle passed years ago. I have some new uncle mikes!!! What I thought it was...it was not and they got me back on the road running!
May 07, 2024
I was referred to Mike years ago and recently went to him to get work done, I thought pass business dealings I could trust him I was wrong he overcharged me, didn’t fix what he said he done, don’t communicated well, had to take him to small claims court and he didn’t want to honor the court agreement! 0 STARS 4REAL!
Dec 07, 2023
If I could leave a zero star I would, I had my car towed to them in February, it’s now July, and I am just now getting my car away from them, he charged me $640 for water pump repairs, every time I called they gave me the run around, said they would call me back and wouldn’t, kept telling me it will be tomorrow, he kept saying he was working on it, just pure B.S. i wouldn’t recommend this company to anyone, then he had the nerve to say he would do some more work on my car, I have never seen such unprofessional work, the guy has way too many cars on his lot with him being the only mechanic, I can imagine how many people are just as furious as I am, a lot of the cars are still in the same spot like mine was for 4 months.
Dec 07, 2023
They do excellent work at great prices .
Dec 07, 2022
They was very unprofessional they told me that my car would be ready one day that day came my car was not ready then call and they get been giving me the runaround about what is going on with my car and he just lies on top of lies still ain’t got my car fixed I really feel like they just want money but don’t wanna do work
Dec 07, 2022
I gave them my truck to repair in May. It’s almost November n every time I ask about it I get the run around. He tells me come back in two weeks every time I come up there. He got his money up front. I’m about to go get my truck and my money at this point. I would not recommend.
Dec 07, 2022
They always do a good job
Dec 07, 2022
S$&@ ppl an worse service DONT GO HERE
Dec 07, 2021
I've used Williams from someone's referral. I've had to take my vehicle 3 times because of remanufactured part failure. On the third time he gave me a break on labor. My 90 seville is back to him for same no start condition. Not sure if starter relay,ignition switch,faulty connection,starter again or some other cause for no start. Its been couple of days now I'm hoping its not serious. Great service with professional results is why I'm a repeat customer.
Dec 07, 2021
Mr.Mike is a good person he just doesn't know how to run a buisness. Instead of doing cars on schedule as they come he bounces from car to car never getting anything complete. The elderly people who answer the phone cannot hear so you have to shout. My car was there for a week + and he still had yet to fix the issue. The buisness is infested with roaches so they just vibe on the counters and it smells awful in there! I'd advise taking your car somewhere else, it isn't worth the unprofessional interaction and the risk of an infestation in your car.
Dec 07, 2021
The WORST! I took my SUV here because I was told they did good work and had affordable prices. I wouldn't know, my SUV never got fixed. I dropped it off on March 1st which was a Monday, was told it would be ready in a few days, had not heard from them by the following Monday, rode by and the SUV had not been moved, called them and they said sorry they were a little behind but it would be ready by Friday March 12th. We call on March 12th, was told they hadn't got to it yet but it would be ready next week. I never heard from them the following week and after riding by and seeing it still had not been moved I waited it out. Finally I gave in and called them on April 6th (a Tues) around 8am and had to leave a voicemail. No one ever returned my call. Called them back on April 8th (Thurs), talked to his mom, she put me on hold to get the status and came back to the phone to tell me it would be ready on Monday April 12th. I explained I had been told this before and she reconfirmed that she was told it would be done. I called back on April 13th to make sure it actually was ready before I rode over to pick it up. Nope! She pushed me off til Friday again (April 16th). I called back on April 16th and it was STILL NOT READY. I asked to speak with Mike because they have had my SUV since March 1st and I have been told several times it would be ready, she put me on hold, then came back to the phone to tell me he wasn't going to argue with anyone it would be ready next week. I said, I keep getting told the same thing, she preceded to tell me how busy they were with all the cars and just give them a few more days. Called again on April 26th, same story. I work 2hrs away from home every day, thank goodness I have alternate transportation otherwise I would be screwed, but I have already had to pay to get it transported there and now have not only had to find another place to take it but a way to transport it off of his lot. My SUV was picked up on May 26th, nothing had been touched on it, and no one said a word when it was picked up. They don't care! I understand a garage being behind. But be upfront about it. Don't tell someone a few days when you know it's going to be months. There is no car catastrophe that could have happened that would have made my car get pushed in line from a few days to several months. He chose to fix other cars instead of mine
Dec 07, 2021
This is the worst experience of my life. These people CARE NOTHING about the people who drop their cars off to them. They had my car for 6 MONTHS, was giving money upfront AND still did not fix the problem as they had no idea what was wrong with it. I eventually had to pay to get my car back and with im ONE day another more professional mechanic found the problem. Mike, his dad and his mom care nothing about their customers and are just there to take money from people!
Dec 07, 2021
Used this place about 6 times and satisfied with his work pretty straight forward prices are just about right. Seems to know alot about vehicles
Dec 07, 2021
ZERO STARS.......... Do not and I mean DO NOT take your car here!! My battery was stolen as well as my music! On top of all that my car sat on the lot since October and every time I’d call to see if they finished they would give me a new excuse every time as to why it wasn’t ready (power outage, etc.) I don’t care if this is the cheapest most convenient shop, I don’t care if you live next door. Do not take your car here !!!!
Dec 07, 2020
Father and son mechanic shop..they are extremely knowledgable and very nice and they can fix anything from Mercedes to Chevy. Very thorough..they tell you everything..how much the parts cost, labor..no surprises.
Dec 07, 2020
I wanted to put headers and a full exhaust system on my car and took 1 month for them to even start on my car just to tel me I had the wrong part. Took me 2 days to get the part and then he pushed my car to the back and kept letting others in front of me ask him every week he thought he would even get to it keep pushing me off saying next week. Another month goes by and he hasn’t even touched my car so I just towed it myself and finished myself within 2 days.
Dec 07, 2020
These guys are fast first of all their work is awesome. I've never had one complaint since I've been taking my fleet of vehicles there/since 2015
Dec 07, 2020
They do great work
Dec 07, 2019
I delivered parts for them because I worked at AutoZone...great place to get ur vehicle worked on