Woodie's Auto Service and Repair Centers

Nov 26, 2024

Woodie's was a bit on the expensive side, however you can't beat the customer service provided. Jeffrey was great! He provided the same care at 7:00 am, as he did at 4:00pm. So pleasant, very knowledgeable, and compassionate. Thank you Jeffrey for making my experience unforgettable.

Nov 20, 2024

They are so good. So helpful. And so fun to talk to!

Nov 20, 2024

Very efficient and quick, able to gv their upfront opinion of particular procedures

Nov 20, 2024

Work was performed as requested and on time. Kyle is great.

Nov 13, 2024

I was traveling from SC and had a problem with my Mercedes van. Woodie's on Prosperity got me in, diagnosed the problem and fixed it AND was able to engage the extended warranty all in one day. That alone is fantastic, but what was most striking was how nice, professional and courteous everyone was. Highly recommended.

Oct 30, 2024

I believe it was Jeff who helped one of my customer out we set our customer there to get a diagnostic. They charged him $160 for diagnostic. And told the customer that the car was not safe to drive overcharged for the pricing. I have a written diagnostic that I can provide, which mentioned the customer need oxygen sensor misfire and the reservoir was leaking and it is not safe for him to drive this vehicle and the prices they offered to repair was outrageous even more than a dealership franchise dealership. We advise our customer to just go ahead and drive the car and it’ll be OK. We paid for their diagnostic and Car came to the dealership whatever they mentioned in diagnostic was not even the problem with the car. The car had a totally different problem which we addressed and the customer is happy as they can be in future we ever have any issue we would not recommend the shop.

Oct 27, 2024

If there was a way to give 0 stars I would! Jeffrey, a member of the staff at the Mallard Creek location was dishonest. I was told I needed a new battery because the one I had was tested and put out extremely low voltage. Prior to giving them my car for a tuneup and fuel system cleaning, I had no issues and never any indication of needing a new battery. When I arrived to pick my car up it wouldn't start. From no problems to a completely dead car in one day at Woodies! I told Jefferey, whom I believe is a supervisor there to give me a jump. He did and stated, " we can give you a jump but it won't last". Well I drove my car through the remainder of the week with no problems and took my battery to be tested at Auto Zone and they confirmed what I knew, nothing was wrong with it. Everyone BEWARE! They attempted to scam me into buying another battery and paying for labor that I didn't need. Do not risk taking your car here.

Oct 27, 2024

Received outstanding service at Woodie’s (Mallard Creek) on Prosperity Church Rd Charlotte. Stopped by Saturday morning. They confirmed the issue, had the fastener in stock & in 10-15 the fix was complete. Thank you Jeffery & team! Excellent service!!

Oct 27, 2024

The customer service here was absolutely amazing. Kyle, Steve, and Miles were so kind and understanding. They helped me to get my daughter and wife while the car was being fixed, they prioritized my vehicle, were never annoyed by my many questions, and always had great communication. Thank you so much!!!

Oct 27, 2024

Very nice people and place. Super good service

Sep 27, 2024

Common sense if you would take the time to do your job and look at a person oil change sticker to see that it was recently changed the smart thing to do is call the person to verify before you proceed especially when your 65 year old mother forgot the oil had just been changed on Saturday. Still common sense as a mechanic to check things out and ask questions instead of saying someone could’ve put an invalid sticker up there. Who tf going to be riding around with an invalid oil change sticker if the oil change was just did last Saturday??? Defintely won’t be getting my business ever again cause as a mechanic you supppsed to use better common sense.

Sep 27, 2024

I was most appreciative of their professionalism expertise, and explaining things to me in layman's terms. Their work was great and their rates fair. Thank you Kyle and Jeffery for your patience and guidance. And thanks to whoever worked on my car. She is running smooth. I am a happy camper. God bless you all. 😊

Sep 27, 2024

My experience with Woodies started after my car was stolen then recovered. The criminals that stole my car beat the car to hell with many, many issues that needed to be fixed. Unfortunately, I only had collision insurance so everything would need to be fixed and paid for out of pocket. Kyle, the manager did a great job inspecting the car and sharing his findings with me in detail so that I knew everything that was wrong with the car. We were able to come up with a plan so that we could get the car drivable again, for the least amount of money. Woodies was very helpful and patient with me as I weighed the decision on what to get fixed and when. I had a ton of stress dealing with the stolen car and I am fortunate we got it fixed and I am driving again. Thank you to Kyle and his team for the help! I'll be back!

Sep 27, 2024

They were very through and honest with the recommended repair needs. All of the staff, that I dealt with were courteous and professional.

Aug 27, 2024

Came here for suspension work and brakes. Great service and people. Very thankful for the free shuttle service.

Aug 27, 2024

Don't go here. As someone who works in the dealership business, I chose this location because it's close to my home and they sent me a coupon. Just needed an oil change. Set an appointment for 7am. Right when they opened. Didn't matter one bit, as I still waited 4 hours for it... 4 hours for an oil change...unacceptable. Then when it came time to pickup, I was grossly over charged. They tried to charge me $105 for an oil change. (Even with my $15 off coupon)..after pushing back, they realized that my filter had been billed out 5 times...do you guys not check your paperwork? Or did you just think I was dumb enough not too? Still paid $60 for it after the adjustment and that was including the $15 off coupon.. unacceptable. Oil changes for my 2013 Hyundai should be $40 MAX, anywhere else. After expressing my displeasure, every employee I spoke to also relayed their own displeasure with working there and the company as a whole, it's pricing, it's timing, and it's schedule. This company is predatory to its customers and it's employees. Please, don't go here. I learned this lesson so that you don't have to.

Aug 27, 2024

Drop off service is ridiculous. When a customer is asking for an inspection, why can't I just wait outside while you do your job.

Aug 27, 2024

Excellent service, Staff is very knowledgeable.

Aug 27, 2024

I had an unwelcome and jarring rear tire blowout on 85 at rush hour. After getting my pulse rate down, I found Woodie's. Kyle checked my tire size and no luck with it on hand. Kyle immediately found a way to get my spare put on and have me out the door at no charge. I'll say that again, no charge. I can tell you it changed my day and night. What a class act. Kyle is an employee they should be proud of. Speaks well to the company and culture. I will be seeing them soon to be a paying customer.

Aug 27, 2024

I stopped by Woodie's to get my state inspection. I arrived at 3 pm, which is 4 hours before closing time. I wanted to wait for my vehicle. Jeffrey told me that I wouldn't be able to wait and suggested I take advantage of their shuttle service. He assured me someone would call when my vehicle was ready. Around 6:30, I got a text alerting me that my vehicle was ready and that someone would call me shortly. A few minutes went by, and no one called, so I took it upon myself to call Woodie's. Jeffrey was on the other end of the line. I inquired when I could expect my ride back to the shop, considering they were about to close. About 25 minutes before closing, he informed me they had no driver. I then asked how I would go about getting my vehicle, and he said I would have to get it in the morning. When I asked why he hadn't shared this earlier, he had no response. I told him I live about a mile away and would walk over, requesting that they not close until I arrived. I arrived at 7:01 pm. Every single light was off, and every gate was closed. If this is not the epitome of poor customer service, I do not know what is.

Aug 27, 2024

Im so Glad we didn’t do business with these folks😘

Aug 27, 2024

Perfect service, friendly staff, Kyle was great, informative and very helpful. I recommend everyone to go there. Keep up with the great work guys.

Jul 27, 2024

I brought my car in for repairs and was charged $500.00 for diagnostic. They replaced one spark plug and charged over a thousand dollars for repairs. I paid and when driving off experienced the car in a worse shape than when I brought the car in. I informed woodies about the condition of the car, eventhough they realized the problem they refused to take ownership. I asked to speak to a manager. Kyle claim to be the manager. I asked for a direct report and he refused to provide that. I mentioned do i need to call the news and he called the police claiming that I refused to leave the store. What I experienced with woodies no customer should be treated that way.

Jul 27, 2024

Woodie's was recommended as having knowledgeable mechanics and straightforward pricing. I called to get a quote on rear suspension work based on an already diagnosed finding. I was told I had to make an appointment (okay, no problem), drop the vehicle off (but you already know where to look), I would be charged to "look" at it (but wouldn't tell me how much), wouldn't give a general estimate for parts and labor (it's literally on the computer on front of you), nor tell me whether the cost of "looking at it" would go towards any repairs (so much for straightforward pricing). Needless to say, I didn't go just so they could take my money and my time. If I can't trust you to tell me basic information (diagnostic fee), then how can I trust your work. If you have to see me to quote services you do everyday, then that's a bigger problem.

Jun 27, 2024

Absolute horrible place, to take your car. They can't give out simple inspections without pointing out the most minor of repairs. This is a business that thrives on inconveniences. Would not recommend to take your car here for inspection nor repairs.

Jun 27, 2024

Came in for an inspection and some servicing. Chad was a pleasure to work with! Definitely will be back in the future.

Jun 27, 2024

Woodie's is extremely friendly, trust-worthy, and price competitive. I'm happy to have found somewhere that I can trust to care for our three-car family's needs. On my most recent trip there they were able to undertake engine repairs on my Hyundai that were covered under my power train warranty and they worked directly with the warranty company for reimbursement saving me $700 on the repair bill.

May 27, 2024

I recently took my car to for an inspection, and I had a mixed experience. On the positive side, the front service was nice and welcoming. However, I encountered an issues that left me dissatisfied. Before the inspection, I had my car checked by my mechanic to ensure it was ready to pass, as I was planning to go out of town that Friday. The inspection was supposed to take under an hour, but I ended up waiting much longer. The main issue arose when they failed my car for a "loose" tire rods. The next day, I took my car back to my mechanic, and he replaced all four tire rods. He mentioned that while there was a little give, it seemed they were being overly picky. I think they were trying to upsell their repair services. (Who cares about a $30 inspection fee when you can upsell services you wouldn’t have normally come in for.) Usually, I go to a quick service place for my inspections and I'm in and out in 15 minutes. I wanted to share my experience so others can be aware and make an informed decision.

May 27, 2024

Zero confidence in their ability to accurately repair the part without overcharging me.

Apr 27, 2024

The other day, I experienced a flat tire. The service advisor and the technician demonstrated professionalism to the 10th power. Each addressed all of my questions and concerns. They showed such kindness while assisting me, and they went beyond the call of duty.

Apr 27, 2024

This place was nice in your face but rotten on the inside. I took my vehicle there to get a diagnostic test and ended up being charged 300 dollars. I set up an appointment to get a computer check on the vehicle but when I drove it, there the car was smoking. They then told me that they would call me back that day, but I never did. They called the next day and said that we would need an additional hour, which would be 299.90 total. They told me they didn't even look under the hood. I asked in the additional hour would they be able to tell me everything that could be wrong with my car. They called me back 30 mins later to tell me my engine is dead and will have to be replaced. I asked for a full list of all the diagnostics they did on the vehicle, and they couldn't give me that. I demanded that they take off additional hours that can not be accounted for, and they still charged me just to tell me my car won't start. That's why I brought it there. The entire time I was picking up my vehicle, they were avoiding me talking to other customers and not being accommodating. They also said they were going to charge me for a storge fee but had my vehicle just sitting in their shop and told me I couldn't go into their shop to get it. I had to get it towed. Long story short, bad mechanic shops like this is why ppl don't trust them. Also, when I got my car home, several things on my car were not working anymore, like they damaged it further.

Apr 27, 2024

don't let the nice lounge fool you they some scammers. Quoted me $750 for tire rods so I went to a different mechanic a day later and got quoted $280.

Mar 27, 2024

On time.

Mar 27, 2024

Recently moved to Charlotte NC and found this place as i need car inspection. They're awesome! Respectful, friendly, and tell you all that's needed - pricing is fair. They even provide Shuttle Services! This is 2nd year and will continue to go.

Mar 27, 2024

Service was good and people were very friendly. It just took hours and hours for an oil change. I dropped my car off at 11am (with an appointment) and it wasn't done until basically 3pm.

Feb 27, 2024

Dropped car off at 10:30am. Didn't get feedback until 1pm. Had told srv rep I had a coolant leak and about where. Diagnostic fee was an outrageous $150. An unbelievable $350 for a new hose and clamp.