Woodie's Auto Service & Repair Centers

Nov 21, 2024

Had state inspection done and rear brakes plus a battery put in. Brakes were recommended earlier and battery had died bad cell. Love that they inspect car and prioritize what needs to be done. Always a great job at a fair price

Nov 21, 2024

Made a same day appointment for an inspection. Worked me in. Timely. Profession.

Nov 21, 2024

Print and courteous service. Free valet home and back. Fair price. How can you beat that!

Nov 21, 2024

Update - Service remains excellent. Mike and company are great and very customer focused. Shuttle service is a one of a kind. All work done is excellent. Would not use any other repair shop. Kyle kept me informed throughout the repair process and all the work was done as promised. Have used them since I moved to Ballantyne 8 years ago and would not change. Give them a try

Nov 05, 2024

Best in Car Care.

Nov 05, 2024

Had a 9:30 appointment for an inspection and it wasn’t completed until 3:00…unacceptable!!!

Nov 05, 2024

I love this Woodys. Cade was spectacular at getting my car serviced. Love the communication with pricing and explanation of what is needed and what can wait. This place is awesome.

Oct 05, 2024

Service with Austin was great. Quick and easy inspection done by their team.

Sep 05, 2024

Austin at Woodies, Ballantyne is awesome! Had a handful of problems with my Toyota and Austin, Eddie, and the others offered great customer service and got me back on my wheels. Also, really appreciated the waiting room snacks and coffee, and the free shuttle service!! Thank you to everyone at Woodies Ballantyne!

Sep 05, 2024

Highly recommend going here and asking for Ryan. The amount of professionalism, patience, transparency, and thoroughness Ryan showed throughout the entire process was a breath of fresh air. We had a work vehicle dropped off and there was quite a bit of work to be done. Ryan told me it would be all completed in 48 hours and he had it finished before that deadline. You can get work done on your car anywhere, but you can’t get customer service like that anywhere. Thank you Ryan!

Sep 05, 2024

I have had several cars and truck serviced at this location. Always a good experience. Professional and good communication.

Sep 05, 2024

from quoting new tires to driving home on them, Woodie's team took great care of me!

Aug 05, 2024

Called and scheduled appointment just for NC inspection, provided make and model and confirmed that they work with high roof vans (Ford Transit-250). Arrived at appointment time and was rejected due to “they don’t work with heavy duty tall vans and they don’t have gate/lift to fit”. I personally spoke at South Carolina location and they do work with my type of vans, but can’t help with NC inspection and directed me to Ballantyne locations. But in fact Ballantyne location don’t work with vans… So if you have high roof van keep that in mind. I have to go to SpeeDee again…

Aug 05, 2024

Great Management Team. Mechanics are some of the best in the business.

Aug 05, 2024

I had my 2006 Ford Expedition in because the check engine light was coming on and showed "unable to bleed up fuel tank vacuum". I assumed it was the purge valve which I mentioned when I brought the car in. However, it was the release mechanism attached to the gas tank. That was fixed, along with some other things. However, within a day of getting Expedition back, the "check gas cap" notice came on (although the check engine light did not). I took the Expedition back in and they did a diagnostic on it and determined that in fact, the hose into the purge valve on the firewall was split. Don't get me wrong, the work they did was good, but given the original reason for bringing it in, they should have checked the system all the way through the purge valve on the firewall. If so they should have caught that as it was pretty much in plain sight or would have been seen by checking the hoses all the way through. I should not have had to pay another $100 plus for labor where a visual check of the whole system would have caught the issue in the first place. Otherwise, there work was good and I do not have a complaint about the service.

Aug 05, 2024

Not sure we'll be back. We took our car in for AC work in May. The system worked but not great and the car is 12 years old so it's understandable. they replaced the compressor and returned the car. two months later the AC quit working completely and this time we were told it was a leaking line. We reluctantly agreed and had the line replaced. the AC is still not great but better. We asked for a senior manager to give us a call (I am in the customer service business and wanted to give some private feedback). I was told that he was too busy and would not be calling. Sad. They did give us a credit toward the second repair which was appreciated. Overall we were not satisfied with the work and will find another avenue for our car service needs.

Jul 05, 2024

Always a pleasure to deal with the staff at our friendly and efficient neighborhood Woodie's. Car had a maintenance service and new tires, service was excellent.

Jul 05, 2024

First Class environment and service. Friendly and easy to do business with

Jul 05, 2024

Good Service !

Jul 05, 2024

Thank you phenomenal experience!!!!

Jun 05, 2024

All vehicle dealerships should follow their example of quality standards and customer service

Jun 05, 2024

Great experience overall. Had my vehicle serviced here. They took care of it immediately and answered all my questions.

Jun 05, 2024

I had a flat tire, Kyle and Ed did a great job taking care of me and my issue. Thank you guys!

Jun 05, 2024

Their business practices leave ethical questions. Would not return for service.

May 05, 2024

Austin was great!!!

May 05, 2024

These guys rip you off!! I have had two things done at this Woodies location and both time got taken for a ride... Don't get your car fixed here.

Apr 05, 2024

Do NOT take your car here!! Went for a simple car inspection and was told it would take 2 to 3 hours. Two hours later got a call with a laundry list of items that needed repairs, I asked if any of those “much needed repairs they found” would be a reason to fail the inspection and I was told no, my car passed the inspection. I told the man I had a person that works on the car already so I did not want to pay for anything else and I would be on my way to pick up the car. I got another call a few seconds later informing me that my car did NOT pass inspection after all and it would need new windshield wipers and it had to get front axles repaired for over $600 plus parts and labor in order to pass inspection. I absolutely declined and got another opinion. I took the car to klever automotive and within less than 20 minutes passed inspection! Also want to add that Woodies originally passed my car on items that my make and model does not have so all in all you guys are scammers out to suck people dry. Never will I ever take my car here!

Apr 05, 2024

I left the car at this station and said that I had a check light on the dash and a coolant leak, + problem with the water pump. They are convinced that they work with German cars. 5-6 hours later they called me and told me that the car had a coolant leak (surprise lol) and they couldn't fix it. And (!) I have to pay them $75 for doing nothing (thanks for giving me a 50% discount on this, lol). They recommended going to a Porsche dealer, because... I need to remove the motor (which is not true). So. The car was repaired at another good service station, without any problems. These guys can change a light bulb or windshield washer blades, add a washer, or change the air freshener in your car, but nothing more complicated. They are not professional and do not work with German cars. If you have a Porsche, Mercedes, Mini, BMW, or Volkswagen, do not drop your car here, they don’t know how to work with them. p.s. Their working hours are not true. At 6:20pm everything is closed and no one is there. I had to come the next day.

Apr 05, 2024

Kyle and Alston and the rest of the staff were great. Very helpful and professional. Turned my car around in a day on a busy holiday weekend. Will definitely be back!