Wornall Automotive

Jan 31, 2025

This is my go-to neighborhood auto shop. They always do a great job, are honest with what my car needs, and are fairly priced. I’ve never had a bad experience with my car in their care.

Dec 06, 2024

I've been to this shop several times and they have always been friendly and professional. The quality of their work is very good, in my experience.

Oct 06, 2024

10/10 customer service, especially from Mark. I was in briefly to get an odometer disclosure as I just moved to MO and he sat down and walked me through everything I needed to bring with me to the DMV. He noted how confusing the state website is and wanted to ensure I was prepared and didn’t waste my time.

Oct 06, 2024

Mark and Scott were very kind! I just needed an inspection and after calling 4 other places, they were the only ones who could get me in a full week earlier than anywhere else. Drop off was easy. I appreciate that Scott gave me a call about some upcoming items that would need attention on my car. I never felt pressured to do anything additional today. It really seemed like they genuinely just wanted me to be aware and plan for the work in the near future. INCREDIBLE. If you want friendly and honest service go here

Sep 06, 2024

Mark and his staff are always pleasant and helpful with questions and small fixes, even though they know we own an EV and plug-in hybrid. Yesterday, I stopped by with a question about a slightly cut tire, and Scott helped me. He came out and looked over the tire, and told me it wouldn't be a problem and why. Even though he probably could have sold me a tire or two, he shot straight. I appreciate the way they do business. Thanks!

Mar 06, 2024

They are absolute sunshine here. They were very transparent about costs up front and so polite in all interactions. When they realized they over quoted and my brakes were actually still ok, they called to update me and see how I wanted to move forward. I was able to save some money. They have a customer for life.

Feb 06, 2024

I came here to get a headlight fixed. Mark and his team were extremely kind and went the extra mile to serve me quickly. They were extremely transparent about what it could cost to fix - and it ended up being way less expensive than they originally estimated. I appreciated the element of “no surprises” as Mark explained was his goal with his customers. Highly recommend and will be returning myself!

Feb 06, 2024

I damaged my car and scrambled to find a shop that could take care of it. Wornall Automotive did above and beyond! They communicated every step, and I left knowing I was taken care of, rather than taken advantage of! So thankful to the team!!

Feb 06, 2024

I just moved to the area and this is the friendliest and most transparent auto shop I've been too. The owner and his team really go the extra mile with respect to customer service. Will definitely be returning for future car care.

Feb 06, 2024

On 10/20/23 my catalytic converter was stolen while parked at the night drop on their property. Beware they have no cameras and on a brightly lit corner of Gregory and Wornall my converter was stolen. They mentioned this has happened 14 times at their business yet they never discouraged me from using night drop, have no cameras, and acted completely unremorseful. Scott and Mark ran testing on the engine anyway and then called to notify me it appeared my catalytic converter was missing after the fact, citing they thought maybe I had dropped off a car missing a catalytic converter and were confused by my instructions. A simple call before performing the work would have cleared it up. My first experience at Wornall Automotive ended up with a missing catalytic converter, a bill for worthless engine inspection (which they did slightly discount), and a lack of any gracious customer service, especially the manager Mark who talked at me like I'm an idiot. I suppose I am for trusting their offer of a night drop option. You may want to discourage further customers from dropping at night, build a fence, add a camera or do something to protect your customers. Lost a customer fellas.

Feb 06, 2024

We live 3 mins walk from the shop and have taken our vehicles there over the years to be inspected for MO tags. Not one of our vehicles passed inspection the first time at this shop, but usually is was small things like a lightbulb or wiper, which we fixed ourselves. This time though they said all 4 ball joints were bad on the truck my husband just purchased. The seller just replaced all of them 8,000 miles ago (we have the receipt) and the wording was still visible on the parts, but they “failed” inspection at Wornall Auto with a $2000 fix needed to pass according to them. Two mechanics later agreeing that absolutely nothing is wrong with the ball joints and a passed inspection from a different shop, I caution anyone from using this shop!! Not sure whether they are scamming people or just incompetent. But beware a local shop in a great neighborhood is being dishonest. Beyond upsetting! Proceed at your own risk.

Feb 06, 2023

Mark was absolutely awesome and upbeat, bad situation made fun! Worked with my insurance AND got the job done quick! Thank you

Feb 06, 2023

Rude And condescending staff

Feb 06, 2023

The absolute best! Very easy to work with. We were able to drop off our car after hours and they kept us updated throughout the whole process. They did not nickel and dime us, and they were actually able to complete the work we needed under the initial quote, which I have never seen before in my life.

Feb 06, 2022

Convenient location for Waldo residents. Always friendly when I call over the phone for a quote.

Feb 06, 2022

I brought my Subaru outback to Wornall Automotive with a starting issue. Based on my experience, it seemed to be an issue with the antitheft system, which I conveyed to them. They insisted on doing a full diagnosis and reported back to me that it was not the antitheft system that I actually needed a new starter and wanted to charge me around $650 total. This was more than I could afford, so I declined their service. They charged me $156 for the diagnosis, which I paid. I then hired a mobile mechanic, bought a starter and had my car towed to another lot. While waiting for the mobile mechanic to arrive, I turned the ignition and the car started just fine. My theory that it was the antitheft system proved to be correct and I did not need a starter. Either they were trying to rip me off or they were grossly incompetent and/or lazy. RE the reply bellow: There is no doubt that my starter will eventually go out. It could even happen today, even though it shows no signs of it. I’ve been driving my car daily, making deliveries in it and starting it repeatedly without any problems. I expressed to them my tight financial situation and my need to get on the road back to Texas. If they were aware that my car would start without having a new starter put in, they withheld this information from me. If they did not know, that suggests a different problem.

Feb 06, 2022

Mark was very personable over the phone and in person. He explained every step of the process and why I needed the work that he was recommending. He even recommended the *cheaper* brand of tires to me, explaining that it made no difference. When they aligned my tires, they even included a printout of the state of my suspension and explained what the diagram meant. This place gained a new lifelong customer today.

Feb 06, 2022

No good

Feb 06, 2022

I have been using Wornall Automotive over the years. A bit pricey $$$, but they usually do good work and are close to my house.. Recently, I brought my car in to have a couple of sway bar bushings replaced. I dropped off the car in the morning and was called sometime after 12:00 noon. They told me that they broke off 3 of the mounting bolts (Rusted). They then told me they would have to take off the lower control arms to drill the bolts out and that was going to cost $250.00 per arm plus the cost to drill the holes for a total somewhere around $600.00 - $700.00 or replace the control arms and drill the holes out for around $1300.00 or just pick the car up. I asked them if they could just drill out the bolts from the top with a 90 degree drill. I was told easier said than done. I asked a couple of other mechanics and they both told me the same thing. They broke the bolts, they should fix them. Being mechanically inclined, I bought an angle drill and did the job myself. I don't think I will be using these guys in the future if that is the way they treat their customers.

Feb 06, 2022

Incredible service. Not only did they patch my tire (and not sell me on needing to purchase new), they saw I only lived a few minutes away and gave me a ride so that they could solve my issue same-day. If I could give more than 5 stars, I would. Thank you!!

Feb 06, 2021

Great local business and wonderful customer service!

Feb 06, 2020

I caution you to have A/C repair service done here. My A/C went out 3 times within 1 month. I took it back for a 2nd time, just 2 weeks later, but not a 3rd. They do not warranty their A/C work and I had to pay extra/again for a leak they found the 2nd time, & another recharge & Freon. No leaks were found the 1st time! I am new to KC & was looking for somewhere close that seemed trustworthy. I will not be returning. The 3rd repair I had done by a mechanic friend I trust, unfortunately driving to Wichita with no A/C in 100-degree temps to do so. He temp-fixed and it is still holding, almost 4 weeks later. Longer than either of the actual repairs/service performed by Wornall. I am very disappointed in this experience and the amount of money I had to spend.

Feb 06, 2020

I have been meaning to write this review for some time. I am a new resident of Brookside, and to Kansas City. I found myself in need of a new pair of brake pads. I shopped around a bit online before I came upon Wornall automotive. The gentleman sounded honest enough on the phone and I decided to give them a try. Dropping the car off was a breeze. They advised they would call me once they were able to take a look. Fast forward a few hours and I received a call from the gentleman I spoke to at drop off. He advised that in addition to new pads, I needed a new set of rotors because the current ones could not be turned. He went on for a few minutes and finally got to the $500 quote. I was shocked because the rotors he was referring to were less than 2 years old. I started digging in and asking specific questions (what was micrometer reading, what is cutoff?, etc). His answers made no sense so I kept pressing. Eventually It came to pass that he was full of it. He asked to put me on hold and said he had to check with the mechanic. 3 minutes later he comes back to me and voila.... He can turn the rotors just for me. So long story short if I had not dug into his story I would have been out an additional $200. Buyer beware they are salesman and really press you on services/parts you don't need. The sleazy sales pitch I received raised red flags and after the rotor story didn't checkout my suspicions were confirmed. I did end up paying them to do the brakepads but will not go back. In all fairness they did a good job on the pads. Price was $275, a bit too much but I am used to Los Angeles prices which are much cheaper.

Feb 06, 2020

Mark and the team always take care of us. Very friendly and great service. They tell you want you need to do now and what you can hold off on but willl need in the future so you can plan out the repairs and keep your vehicles safe and on the road.

Feb 06, 2020

Mark is so great! Super friendly and knows what he’s talking about! Has the best interest for your wallet and your car!

Feb 06, 2020

PSA for anyone considering coming here. This place has new management, so you can expect the same treatment here, as you get at Brookside 66. Read on for enlightenment! SHOULD BE CALLED CROOKSIDE 66! BEWARE - This place will rob you blind! They choose to honor the “Manufacturers Suggestions” on AWD and 4WD to sell you tires you may not need, while blatantly ignoring those same “Manufacturers Suggestions” when telling you that your car needs services. They follow Dave’s policy of 30K, when your manual clearly states that they are not needed until 100K!!!!! Your alignment will be performed at Firestone, with a 50% upcharge, because although they say they do it there, they do not have an alignment machine! Also know that the technicians are instructed to “find something wrong - I can’t pay the f***ing bills unless you find something wrong.” State inspections are not always done by a certified technician; often Dave fills out the certificate after the uncertified tech has “inspected” the vehicle, with pressure to fail it. Trust me, I know; I was let go because I have a conscience and disagree with these practices! This is not just another disgruntled employee; this is me stating the facts I was finding hard to live with. DO NOT TRUST THEIR WEBSITE REVIEWS!!!!! DAVE DELETES ANY NEGATIVE REVIEWS. your welcome!!!

Feb 06, 2020

Will definitely be going back next time I need anything done with my car or even if I just need need an opinion. The staff is VERY knowledgable. Mark explained every detail and then some, they let me know all that needed to be done in the future and gave estimates on everything. Very helpful.

Feb 06, 2019

I never rate anything, but Mark has been one of the best honest and friendliest service technicians ever. Keeps very up to date on my vehicles!

Feb 06, 2019

I went to them to get my tires rotated, but they damaged my rims. When I questioned them, they of course denied it. "We do honest work," they said. They chipped parts of my rims around the lug nuts. It sucks it happened to my new 2017 Fusion. We all expect someone to treat our things with respect, they didn't. I guess I should have taken pictures of my rims before to prove to them they did damage them. I won't be going back for any other services

Feb 06, 2019

They do fine work, for the most part pretty honest. However very very expensive.

Feb 06, 2019

They took great care of us when our van broke down just off the highway. They towed us in, fixed it quickly, and sent us on our way. Thank you!

Feb 06, 2019

Very friendly and easy to work with. I will be coming back here when I need work done in the future. Dec. 2018 I've gone back and I can only say positive things! I have a Toyota with about 150k miles on it and they are great about letting me know what things will need to be done soon so I can plan for the repairs and feel confident that I'll be able to keep this car for awhile.

Feb 06, 2019

Wornall Automotive is great! Mark is very helpful and explains things so that you understand what's going on with your car. They understood I was on a budget and helped me prioritize what needs to happen now and what can wait for future service. I was told at one place a service needed to be performed on my car and Wornall Automotive let me know that it was definitely not needed. They may cost just a bit more, but it's totally worth it for the service and peace of mind. I would definitely recommend them and I will be bringing my car here for future service.

Feb 06, 2018

Very knowledgeable and professional. Very pleasant staff, propmpt and courteous. Good car work!