Wrench Automotive

Dec 03, 2024

Welp, I'm going to leave a turd in the review punchbowl here. Called this business today about an oil change for my vehicle. I spoke with Sam, the owner, and he said it would cost me $220 dollars for my medium-sized SUV, but it would include some other things that I didn't hear right because his phone cut out. I asked him to please repeat what he said, and mentioned that I haven't paid $220 for an oil change before (in any of my vehicles, including BMWs). One thing - I'm very friendly, so my tone was light and inquisitive, not bitchy or judgmental. I'm also a bit of a gear head, so I do understand a lot of "car talk," and am also not an idiot who can't tell when she's being talked down to. I do enjoy letting people dig their own holes, though. Sam proceeded to tell me the cost of oil changes for Bentleys, Rolls Royces, Ferraris, etc., and that I could go to Jiffy Lube. (Lol and eye roll) $220 for an oil change on an average car is INSANE. I really wanted to see where this was going to go, so I again asked what the price includes. He finally said a tire rotation and a full inspection of filters, etc. I then asked how much an alignment would cost, and he said, $100 cash, or $110 for credit card. That's a good price, competitive with the market, so good for him on that one. I thanked him for his time and hung up. I'm so amused by things like this, and my husband humored me when I asked him to call and ask the same questions. I listened to an entirely different conversation. Sam's tone was no longer aggressive as he very nicely, like a bro, told my husband he doesn't do oil changes, he just doesn't want to do them, but if you have something else done that puts the car up on the rack, he'll do it. (I totally get this, he doesn't want to just do the boring, dirty work) So my husband then asked about an alignment and Sam quoted the same, $100 cash or $110 credit card. My husband then asked, since the car would then be on the rack, how much for an oil change? Oh, just $220 for all the work, oil change, alignment and tire rotation. So to summarize or TL:DR - an oil change w/inspection, tire rotation and alignment for little ol' me and my lady parts, $320-$330 and suffering through attitude and mansplaining. For my husband and his man bits, $220 and no masochism for the same job. As I called around to get other rates, a few people who don't do alignments referred me back to Sam, so the guy obviously does good work. But, what is he charging you? Is it fair and consistent regardless of who you are? And for the record, this isn't about some woke agenda, that ain't me. This is just about bad customer relations and service. You can decide for yourself how you want to be treated. Meanwhile, I found a just-as-busy but straight-forward, friendly competitor 10 mins down the road who will do the work for $220. I could *maybe* do better, but I liked his manner and I don't have all day to research, so he gets my money.

Oct 07, 2024

My family only uses the best diagnosis and professional service in Los Angeles. You can this at Wrench Automotive Repair.

Sep 07, 2024

Amazing

Aug 07, 2024

Fantastic service! We've been bringing our commercial fleet over for tune-ups and Sam has been a superstar: ordering the needed parts quickly and fixing the vans in a timely manner. Really appreciate the fact that he took our field of work into account and made sure we got the vehicles back as soon as he could. Would highly recommend.

Aug 07, 2024

I am sooooooooo lucky to have found this place. They are truly incredible. They went above and beyond for me as a walk in and easily earned a customer for life. It also has the best prices. They are so honest, hard working, kind! I’m just in shock that places like this still exist. They truly spent all day going back and forth trying to fix my car, running back and forth from autozone, paying for my parts out of pocket so I can get the right battery from autozone after I bought the wrong one. I’m truly so thankful, you guys are the absolute best and I will never forget how much you guys did for me.

Apr 07, 2024

Wrench Automotive is my go to place for ANYTHING auto related. Sam, the owner, is the nicest and most HONEST mechanic I have ever had the pleasure to work with. He tells it like it is, but in a very kind way and he doesn't ever try to up-sell you. I wish more mechanics were like him. Hope he never sells the business.

Dec 07, 2023

Best place in Los Angeles. Absolute best. Services all makes and models foreign and domestic. Wouldn't go anywhere else in Los Angeles

Dec 07, 2023

Fast, accurate and reasonable priced alignment service.

Dec 07, 2023

Great staff

Dec 07, 2022

Excellent replacement jobs

Dec 07, 2022

Sam was great to deal with, diagnosed the rack in pinion steering needed replacing and gave me a couple price options. My car was fixed in 24 hrs for the average going price of this kind of work. Gave me the price breakdown of parts and labor and explained why what cost what. I Highly recommended.

Dec 07, 2022

These guys know their stuff, work fast and have the latest equipment even Laser Beams; Dr Evil would love to bring his car here. 😃

Dec 07, 2021

Great service & mechanics!

Dec 07, 2021

Sam and Mr X got my van back on the road after another shop's repair job made it unsafe to drive. They replaced all 4 ball joints in 3 hours (it took the other place 9 hours to mess it up). I am so grateful I found them. They are honest, reliable and they know what they are doing . Mr X is the best mechanic I have seen in a very long time. They have a very good quality alignment rack. You won't find a better shop than Wrench.

Dec 07, 2021

Super awesome service and excellent mechanics

Dec 07, 2020

Great customer service. Thumps up to Sam who is always available to answer all question.

Dec 07, 2020

Great service

Dec 07, 2020

I called. I went. They alligned, with super fast service. I'm so happy to be going in a straight-line again!

Dec 07, 2020

I was recommended to (Wrench automotive) from a Hybrid specialist for a main fuse problem! Problem was fixed and repaired within 1hr30min from pull up to pull out! Thank you (SAM) for your professional! Highly recommend!

Dec 07, 2020

Perfect

Dec 07, 2020

Sam is the best mechanic in LA, I've used him for 25 years, I've taken porsches, ferrari's and regular cars there never let me down, conducts himself with honesty and integrity.

Dec 07, 2019

Best place in town this people treat you like family and the owner is honest.

Dec 07, 2019

Simply the best. Reasonable and fair. Service impeccable. Highly recommend.

Dec 07, 2018

Love this place. I've been taking my cars here for years Sam is great and super talented.

Dec 07, 2018

My favorite mechanic shop. Sam is very nice and very helpful. I dont go anywhere else for any of my cars.

Dec 07, 2018

Really great service, super nice shop

Dec 07, 2017

BRILLIANT SERVICE! WE LOVE YOU SAM! Monica and Patrick!

Dec 07, 2017

Excellent service, good prices!! Thanks Sam!!!

Dec 07, 2017

Outstanding service. A real throwback to an old tiny mechanic

Dec 07, 2017

Outstanding, made me feel comfortable in an area I know nothing about. I recommend him highly