Xpress Pro Tire & Auto Western Hills

Nov 09, 2024

The best place to get an oil change or anything else you need done to your car.

Nov 07, 2024

I like to thank the mechanics at Xpress Pro Auto in Western Hills that diagnose and replaced my 2015 Mazda alternator. Also they had no problem when I asked them to add a oil change and coolant flush. They had courteous customer service, my coupons saved on the cost and now my vehicle is back on the road working great.. Thank you Express Pro Tire & Auto of Western Hills and Mr Richard...

Nov 07, 2024

Thank you Chris, you are the best mechanic in this X press pro tire & auto :)

Nov 07, 2024

Thank you chriss, your the best mechanic

Oct 07, 2024

Great customer service.

Oct 07, 2024

I’ve learned to expect great prices and great service here, and they continue to impress me. I’ll never go anywhere else

Oct 07, 2024

The guys at the west side location are the best ...They listen and take their time helping the best way they can. No rushing or bad attitudes in this place. Humbled down to earth dudes...

Oct 07, 2024

Had a coolant flush and fill. They also did a oil change. I think they did a great job. I'll be going to them to have more work done in the future. In fact I'm going to have them do a transmission flush and fill next month. As well as the power steering and brake system.

Oct 07, 2024

I have been using this location for over 10 years and still get great service despite the name change. They were able to take my car first thing in the morning when I found a screw in my tire and fixed it free of charge. I really appreciate it!

Oct 07, 2024

Just needed oil change this time. But they let me know I needed front breaks.

Oct 07, 2024

They were great and they took care of me. They gave me the best deal for what I needed done and they explained what I needed and will need in the future. I would recommend them

Sep 07, 2024

Great experience! They checked and replaced the cabin air filter when they changed the oil. They also found and repaired a nail in my tire. Very reasonably priced, great value for the price. I’ll be back!!

Sep 07, 2024

I went in for an oil change he told me I need new breaks and I declined and my break line is broken all of a sudden it wasn’t nothing wrong with my car other then needing an oil change and now I’ve contacted a lawyer cause it was intentional

Sep 07, 2024

They were quick and efficient. This team was so sweet and considerate. That got my 2018 Honda civic back on the road and even gave me directions to get safely to walmart.

Sep 07, 2024

Under new management and so much improvement give them another shot! The workers are so kind and helpful!

Sep 07, 2024

Went to get an oil change today and I am truly impressed with the quality and efficiency of the care given to me by the assistant manager, Chris. He was pleasant, very knowledgeable and professional in every aspect of the word! This is the best service I have received since coming here since my first oil change over 15 years ago. Thank you Chris for taking such great care of me. See you in 4,000 miles!!

Jul 07, 2024

Please close this business down prices to much over charging

Jul 07, 2024

This place has gone downhill since management changed a few years ago. I've been using them for years and felt good about their work and pricing, but not so much anymore. I just got my oil changed there, and they left dirty handprints all over the inside of my drivers door and steering wheel. To me, this is unacceptable. I guess I'll find somewhere else to go after all these years.

Jun 07, 2024

Great place with great people

Jun 07, 2024

I’ve never had an experience as bad as I had at this Car X. They’ve cost me close to $1,500 & I’m a young mom who was just trusting some individuals who I thought were professionals. From more damage being done to my vehicle to being verbally abused I don’t know which was worse. My feelings are still hurt and I really want to be compensated but I’m literally scared to even go back to this location because of how I was cursed out by KYLE. To make matters worse, they have no corporate number for me to call or anything. I guess I’ll just have to accept the loss. I’m very disappointed & I’ll never go back here nor recommend them to anyone.. especially if you’re a woman.

May 07, 2024

I was in trying to get my car looked at and prepared! Worker stated he was upset because he was new and he was working his day off! He told me my car was not fixable and I should go park it and get a new car! I went somewhere else and my car was was fixed and I now driving!!

Apr 07, 2024

On my visit they seemed to be straight with me and where friendly to talk to.

Apr 07, 2024

talked to manager he said he would loosen my lug nuts up for $20 when i went up he was getting smart with a blk lady about poor service come to find out they did not put oil in cart after oil change ,i told him more or less to not treat her like that when i go to get my lugs done he said $40 i told him he said $20 he called me a liar and a b ---- i called him a liar and a b----,i am 70 yrs old he is about 35 and was wanting to fight me in their parking lot i will never go there or send anyone ,the oil change deal has happened to other ppl i know ,myself but all i wanted was my lugs loosened up stay away from this one

Mar 07, 2024

Efficient and quick

Mar 07, 2024

Great service with Brian Excellent diagnostic from man in back

Mar 07, 2024

I had an emergency with my car engine, the got me in and was able to reset the diagnostic faulty sensor. Thanks so much .

Feb 07, 2024

Edited to add-- on top of everything else, three weeks later and my check engine light is on again-- and the code is one of the codes these jokers "fixed". Sit back-- while I tell you my tale... November 15, I took my vehicle in to Car X for diagnostics and repair. Check engine light was on-- had a significant loss of power.. and my car was getting loud. I knew for sure that it would involve my exhaust and likely the catalytic converter- -but wanted to have it checked out. Called me back the next day-- said that it "might" be the turbo-- but it might be this other, cheaper repair... so they tried the cheaper repair first. Wasn't that. Ok-- going to replace the turbo. Big, expensive repair made even more expensive by their extreme markup of parts but... whatevs.. Was supposed to be completed the day before Thanksgiving. Called them that day-- and it wasn't ready yet.. but would be ready on Friday. Great! Went in on Black Friday-- was told "end of day"... well, I had to work that evening, so I went ahead and paid and asked them to leave my car in the lot as I had a spare key. Got there that evening-- guess what? No car. This will become a pattern, folks. Monday- -still not done. I'm told "We were really busy with the black Friday sale on tires". Um.. that's nice, but my car was there first and was due back to me on Wednesday. Tuesday-- I get a call saying that the turbo is on.. but there is something else going on. I get led around by the nose for another week, before they tell me that both my front and rear converters need replaced (gee, I said that on day one-- had they checked it then, we could have saved time). I'm told that due to all my inconvenience, they were just going to charge me their cost for parts (this is another lie-- these guys act like Google doesn't exist). Fast forward a couple more WEEKS (yes... Weeks). I call in on Thursday the 21st and I'm told that its ready. Great!! I'll be in on Saturday to pay for the second repair and pick up. I arrive on Saturday and get told "Oh, its not ready-- let me pull it in real quick". 30 minutes later.. I'm finally done. This entire episode cost me 38 days and $4200. Had they checked what I asked them to check from the beginning-- I could have saved the time and money by just trading my car in-- The real kick in the teeth is the extreme upcharge for parts-- especially when I'm told that they'll be charging me at cost due to my inconvenience. Guys-- its 2023-- these things can be easily researched. Summary is-- this is a shitty company that assumes every female who walks in the door knows nothing about cars. Avoid unless you're desperate.

Feb 07, 2024

Every time our vehicle comes out of there shop another problem. They rotated tires low indicator light remains on.they said just drive it and it will go out.this seems very backwards for a mechanical shop. Indicator is still on.

Feb 07, 2024

I understand places are understaffed so they are hiring people that may not have been considered for hire a couple years ago BUT there is no excuse. They just look like they have NO clue what they are doing! Long story short they did not do what I was charged for them to do because of an issue with my car. If i would not have been so worried about my car leaking oil and blowing up at that point, I would have been paying attention and NOT paid!!! Later that day I reach out to "corporate" to get my money back I get like 2-3 responses and NOW nobody will respond, I can't find a phone number. It is so MESSED up they did not change my oil filter YET I pay for an oil change and now nobody wants to respond. Nobody has the money these days to be getting SCRERWED!! I WILL NEVER GO BACK!!!!

Jan 07, 2024

Did a great job on my car! They saved me over $250 by not selling me a battery I didn’t need. My wife told me I went to the wrong location but I think I got it right! Thanks, Tom

Jan 07, 2024

Got in and out quick, staff was very friendly

Jan 07, 2024

Pay attention to what you are having done and cost. I would still recommend car-x to anyone

Dec 07, 2023

I was treated kindly and with respect. I waited the 2 hours for my tires to be replaced. The waiting area was a bit dirty but the staff was nice and the deal on the tires was great!

Dec 07, 2023

The manager, Jim, was very nice. He told everyone what was going on and what they needed and didn't try to oversell anything. He was very knowledgeable and he went above and beyond to help some other customers out. I only got an oil change. Pretty basic, but I'll continue to get them there as long as Jim is there.